Return & Refund Policy
Begin Audio has *sound* policies to make buying earphones & headphones as smooth and simple a process for you, the customer. We won't lie, it breaks our heart every time a customer comes and tells us they don't like their new headphones as well as every time we've unknowingly sent them a defective product. This is why we've made three easy-to-understand policies based on the most common reasons for returns/cancellations:
Dislike Your New Headphone? 7-Day Test Drive, Return & Exchange
We understand that buying earphones and headphones requires personally listening to them. The way in which music is heard varies from person to person. Therefore, it is natural for a device to be absolutely loved by one and hated by another. This is why we have 7 Day Test Drive, Return and Exchange Policy. We let our customers try out their headphones or earphones extensively for 7 days allowing them enough burn-in time to know if they are completely satisfied with their purchase.
How does it work?
Step 1: Email us with the issueStep 2: Once identified as genuine, we will have it picked up
Step 3: We will have the product inspected
Step 4: Receive store credit
Step 5: Buy a new product :)
What’s eligible?
- The Request is placed within the first 7 days of delivery
- You can return products only once
What’s not eligible?
- Customized products
- Ear tips & Earpads (for hygiene reasons)
- Pre-owned products
- Products bought on Dropzone
- Products bought during a flash sale
Received a Defective Unit? 7-Day Replacement Guarantee
At times, there may be a possibility of a customer receiving a defective piece. (By defective we mean Manufacturing Defects i.e. sound imbalance, one side of the headphone not working, mic not working, etc.) Whether the product is defective as soon as you unbox it or if you encounter a defect within 7 days of delivery, you can raise a 7-Day Replacement Guarantee request
How does it work?
Step 1: Email us with the issue
Step 2: Once identified as genuine, we will have it picked up
Step 3: We will have the product inspected
Step 4: Receive a replacement
What’s eligible?
- The request is placed within the first 7 days of delivery
What’s not eligible?
- Products with physical damage